Because We Care
At Cheadle Hulme Candles UK, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Returns & Exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Conditions of Return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All items should be packed in the original packaging just post them back to me.
Faulty goods accepted
Please include your copy of your invoice.
Items will be shipped by 2nd Class Royal Mail orders over £8 Free Delivery orders over £30 Royal Mail 1st Class Free Delivery or small parcel post, and I will dispatch orders on the day or on the next working day after the order is received.